Atlantic Provinces Library Association 2021 Conference

Supervisors and staff alike want to remove time-wasters and bottlenecks from their daily work. We’ll walk you through Halifax Public Libraries’ framework for taking on performance excellence projects. Whether you are streamlining workflow to make the most of your staffing hours or to reduce staff frustration, you’ll get tips for planning and doing a project, getting management and staff buy-in, and ensuring the desired changes happen.
We’ll review projects we’ve undertaken to reduce wait times for holds, improve the turn-around time of bookable program equipment, and simplify record-keeping for library programs. We’ll describe how we worked with management and staff to set expectations, change behaviors and demonstrate results.
Halifax Public Libraries is a participant in Halifax Regional Municipality’s Performance Excellence Program. The presenters have been trained in Lean Six Sigma methods for process improvement and change management.