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Thursday, June 10 • 11:45am - 12:45pm
Performance Excellence in a Public Library

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Supervisors and staff alike want to remove time-wasters and bottlenecks from their daily work. We’ll walk you through Halifax Public Libraries’ framework for taking on performance excellence projects. Whether you are streamlining workflow to make the most of your staffing hours or to reduce staff frustration, you’ll get tips for planning and doing a project, getting management and staff buy-in, and ensuring the desired changes happen.
We’ll review projects we’ve undertaken to reduce wait times for holds, improve the turn-around time of bookable program equipment, and simplify record-keeping for library programs. We’ll describe how we worked with management and staff to set expectations, change behaviors and demonstrate results.
Halifax Public Libraries is a participant in Halifax Regional Municipality’s Performance Excellence Program. The presenters have been trained in Lean Six Sigma methods for process improvement and change management.


Darla Muzzerall

Manager, Research & Analytics, Halifax Public Libraries
Darla Muzzerall worked in community engagement and branch management before assuming her new research and analytics role. She is currently revamping HPL’s program statistics so the data better support decision-making.

Daniel Matto

Access Support Specialist, Halifax Public Libraries
Daniel Matto is HPL’s Borrower Services expert. He recently completed a performance improvement project that substantially reduced customers’ wait times for holds.

Jesse Weaver

Delivery Services Supervisor, Halifax Public Libraries
Jesse Weaver coordinates the staff team that transports library items among HPL’s 14 branches. He recently completed a performance improvement project that reviewed delivery services within the library system.

avatar for Becky Smith

Becky Smith

Memorial University of Newfoundland

Thursday June 10, 2021 11:45am - 12:45pm ADT
Stream: Cortland