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Thursday, June 10 • 9:00am - 9:30am
I Swear This Is Different From An FAQ! : Creating An Improved Online Research Guide For Undergraduate Students [Pre-recorded with In-person Q & A]

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With the abrupt transition to online learning in Fall 2020 and Winter 2021, the Robertson Library recognized a need to provide students with accessible and flexible options for research assistance that did not rely on real-time services such as virtual chat or in-person consultations. Inspired by Portland State University’s open-source Library DIY Guide, we replaced our previous writing help page with a new, more robust online tutorial for conceptualizing, researching, and writing a research paper. Robertson Library’s ‘Start Your Research Paper Here’ guide is aimed specifically at first-year undergraduate students or any student new to writing a university-level paper.  It presents common research questions phrased simply and accessibly. The questions are designed to mirror the type of language used by students during research consultations and service desk interactions. With the creation of this guide, we hope to help alleviate research and writing anxiety by providing students with an easy-to-use alternative to real-time virtual or in-person reference services. This presentation will focus on the process of implementing the guide and report on its reception by the campus community.


Keltie MacPhail (she/her)

Digital Initiatives Librarian, Robertson Library, University of Prince Edward Island
Keltie MacPhail is the Digital Initiatives Librarian at the Robertson Library, UPEI. In addition to a variety of duties, she oversees the Library’s digital historical collections and manages both the digitization lab and 3D printing service.
avatar for Keri McCaffrey (she/her)

Keri McCaffrey (she/her)

Liaison Librarian, Robertson Library - University of Prince Edward Island
Keri McCaffrey is a Liaison Librarian at the Robertson Library at UPEI. Her interests include Academic Integrity and Information Literacy. One of her most exciting duties is being in charge of the Robertson Library social medias. Check out Robertson Library's Instagram here: http... Read More →


Susan Cameron

Special Collections Librarian, St. Francis Xavier University

Thursday June 10, 2021 9:00am - 9:30am ADT
Stream: Ida Red